Terms & conditions

Travelshook is a brand of Seven Zones Services LTD (Company No. 09784212) and the user (you) Please read these terms and conditions of use (Terms and Conditions) before using the Travelshook website (Site) and making any booking. When you visit the site, you completely agree to the terms and conditions. You are not allowed to use the site in any way or make a booking if you disagree with any of the Terms and Conditions. Anything related to customer care or your booking should be sent to quotes info@travelshook.co.uk or Travelshook.

Content of Terms & Conditions

1. Your content and agreement
2. Travel supplier 
3. Flight Booking Terms & condition
4. Hotel recommendations 
5. E-Tickets
6. Passport, Visa & Health Recommendation
7. Insurance / Travel Insurance
8. Force Majeure
9. Your Financial Protection 
10. General Information
11. Other Generally Applicable Terms
12. Customer Behavior Terms
13. Changes
14. Cancellation

Your content and agreement

Any order for services placed on our website and verified by us is referred to as a booking. Once you have paid in full and obtained a confirmation email from the right travel agent, your booking is complete. Travelers or users ensure that all payments, documents, and booking responsibilities are finished by the deadline. Every service and product on the website is conditional upon availability. For third-party suppliers such as hotels, rental car agencies, airlines, and vacation package providers, Travelshook serves as an agent. The supplier and you, not Travelshook, enter into a contract when you make a reservation. Direct interaction with the supplier is also used for specific products such as hotels and flights that are booked for different times. 

Travel supplier

Travelshook serves as an agent for “Travel Suppliers,” which are third-party providers such as hotels, airlines, rental car rentals, and insurance organizations. Any questions about the product should be sent to the Travel Supplier, as they are the ones with whom you have a direct contract. The product’s information section or the email confirmation contains the supplier’s details. Travelshook provides no promises regarding the services provided by the travel supplier and is not responsible for them.

Travel supplier conditions

The terms and conditions of the travel supplier also apply when you make a booking using our website. These could cover guidelines for refunds, modifications, cancellations, and payments. Please carefully read the terms of each product and respect the requirements of the travel supplier, including flight confirmations and check-in hours.

Flight Booking Terms & condition

There are terms related to airfare. For example, tickets with economy limits are typically non-refundable and non-changeable. Flights must be booked in the exact order because missing the first leg might void the remaining portion of the ticket. It is recommended to check in 90 minutes before domestic flights and 2 hours before international flights. Some airlines may cancel the booking if you don’t confirm your return trip 72 hours in advance. Additionally, airlines may alter their schedules or cancel bookings; however, Travelshook will help whenever it can. Indirect routes or layovers may be included in special pricing, and boarding or refueling stops may still be included on direct flights. Airlines are in charge of allocating seats, and requests are not always fulfilled. 

    → During business hours, notify us of any changes to names, dates, etc., within 24 hours of receiving the email. Client errors or delayed responses may incur additional costs. To prevent problems, make sure payments are made on schedule. To avoid any inconvenience, confirm deadlines with your agent. Client email responses are not considered agreements; they are simply safety measures to prevent errors. Calls are used to verify agreements at the time of flight booking.

• Direct Flight

Flights that may stop for a change of aircraft (equipment), but must maintain a consistent flight number throughout. They also differ from nonstop flights, which do not stop for layovers or connections and go straight from the airport of departure to the final destination.

• NonStop Flight

These flights don’t stop for connections or layovers; they go straight from the airport of departure to their destination. Additionally, they differ from direct flights, which just need to maintain the same flight number throughout, but they might pause for an aircraft change.

  → Nonrefundable deposits only guarantee a seat; they do not guarantee a ticket. Fuel or other charges may raise prices until full payment is received. The customer is responsible for paying any difference in fare.

  → Seats are secured with deposits. However, prices will vary until full payment or tickets are received.

Hotel Recommendations

Hotel bookings are dependent on availability. If the hotel you quoted is unavailable, a comparable hotel will be offered. Deposits are not refundable. However, a partial refund might be applicable if the Saudi vendor authorizes it. Please be aware that your payment is non-refundable if you decide to cancel your Umrah, Hajj, or vacation package.

E-Tickets

When making your reservation, you can choose between an e-ticket and a paper ticket. Please be aware that every airline has different e-ticket policies. 

  → If these rules are not followed, Travelshook is not responsible. Before booking your trip, we strongly advise reviewing your airline’s e-ticket policies.

  → Unless otherwise specified, all tickets are non-transferable, non-refundable, and with terms and conditions.

  → Travelers must ensure their names and itinerary match those on their passports. After tickets are distributed, they may not be able to be changed, and new ones might have to be purchased.

Passport, Visa & Health Recommendation

• Your passport must be valid for at least 6 months after your stay.
• You are responsible for arranging the transfer and determining whether a transit visa is necessary if your flight requires a change between two airports.
• Code-share flights that involve terminal transfer may require transit visas. Please confirm the requirements with your airline and embassy.
• Follow the most recent vaccination recommendations for your travel and ensure you take the appropriate health measures.
• Travelshook is not liable for price adjustments if visa processing takes longer than expected. Travels Hook does not issue visas; the Saudi Embassy does.
• The cost of a visa may go up between application and booking. Any more fees will have to be paid.
• Travelshook will only cover hotel and flight cancellations if a visa is rejected. Although the terms and conditions will handle them, refunds are not always guaranteed.
• Travelshook guarantees that applications for Umrah visas are submitted on time, but it is not liable for delays or problems at the embassy. The Travleshook offers advice but cannot ensure that a visa will be granted. Keep updated on the status of your visa and make the required arrangements.
• You are responsible for ensuring that your travel documents—passport, visa, e-ticket, travel insurance, etc.—are accurate and valid.
• Passengers must organize all travel documentation, including visas, for transit and destination. The tickets are not refundable if the Saudi Ministry of Hajj rejects the visa.

Insurance / Travel Insurance

The Travelshook recommends that clients purchase travel insurance. Please carefully read the terms to ensure that the insurance meets your needs.

Force Majeure

We are not responsible for booking problems caused by situations beyond ‘sTravelshook’s control. Events that impact confirmed reservations include wars, hijackings, weather-related accidents, political unrest, and restrictions.

Keep up with COVID-19 developments, procedures, and potential effects on your flights. If you miss your flight because of COVID-19 regulations enforced by authorities, the company will not be held responsible.

Your Financial Protection

An ATOL Certificate is sent to you when you reserve a flight or vacation with us that is ATOL-protected. What is financially protected, where to find further information, and who to call in the event of an emergency are all explained in this book. The services will be provided by us or the suppliers specified on the certificate, or a suitable substitute will be offered. Another ATOL holder may step in to supply the services at no additional expense if neither we nor the supplier can deliver because of insolvency. You can file a claim through your credit card issuer, if appropriate, or under the ATOL system if there is no other option. You consent to assign any claims related to the non-provision of services to the Air Travel Trust if they pay you.

General Information

Please be aware that there is no return for deposits made for airline reservations. If you decide to cancel your trip, Travelshook is not liable for refunds. Ensure your passport is valid for at least six months before applying for the Hajj or Umrah. Your passport will be sent to the Saudi Embassy for a visa; however, the Saudi Embassy alone has the authority to approve the visa. If a visa is rejected, Travelshook is not liable. You will be responsible for paying any difference in the visa cost if it changes between booking and issue. If a visa is rejected, we can only handle hotel and flight cancellations by the terms and restrictions; complete payments are not guaranteed.

The availability of hotels is subject to change, and you might be offered options comparable to those of the hotels that were quoted. Packages for the Hajj and Umrah require non-refundable deposits. You won’t get the funds back if you have to cancel your vacation. Ensure you take the outgoing flight because failing could render the remaining portion of your ticket void. For international flights, arrive at the airport at least three hours before departure to guarantee a seamless check-in process. Travelshook will help with returning tickets or cancellations of hotels if airlines change their schedules or cancel reservations, but there may be additional fees. A minimum of seven days before departure, check the status of your flight online or with your agent.

Since Travelshook is not responsible for unforeseen circumstances like lost luggage, medical emergencies, or personal liability claims, so travel insurance is highly advised to cover these situations. Check-in and check-out times for the hotel are 2:00 PM and 12:00 PM, respectively. Availability determines whether to check in early or check out late. Any modifications to your package may result in extra fees and need to be handled with your agent. If payment arrangements are not met, your package may be canceled without payment. The hotel ratings are only suggestions and could change depending on the country or region. Since signing the booking confirmation signifies your acceptance of Travelshook’s policies, please read the terms and conditions carefully.

Other Generally Applicable Terms

Except in cases when it is the fault of our agents, travel providers, or themselves, Travelshook is not liable for problems with your reservation, death, or injury. The regulations of applicable international agreements restrict our liability for overseas travel by rail, sea, or air.

Travels Hook’s liability for a direct loss shall be restricted to the full amount of the reserved service or product (except death or injury when there are no limits). Any indirect or consequential losses from using our website or the travel services you book are not our responsibility.

Customer Behavior Terms

You must behave responsibly and avoid any actions that could offend, endanger, or harm others or their property (such as drinking or incidents of rage). Our travel partners (such as airline employees) or we) can immediately cancel your reservation if your behavior is insulting, unsuitable, or harmful.

In these situations, neither we nor our travel partners will be liable for payments, damages, or any expenses you incur. You will also be responsible for paying back any costs we incur due to your actions.

Changes

A £25 modification fee plus any airline or supplier fees will be required if you wish to change your reservation (apart from adding extra passengers). Before the issuing or renewal of tickets, additional taxes will be shared. Once the ticket has been issued, most airlines do not permit changes.

  → For any last-minute changes, travelers must confirm their reservations with the travel agency 72 hours before departure.

Cancellation

• Cancellation before ticket issuance

The person who made the reservation must notify us if you or any other guests need to cancel before providing tickets. They are responsible for any cancellation fees.

• Cancellation After ticket issuance

If you decide to cancel after issuing your tickets, you risk losing all your money. Low-cost or charter flights always include a 100% cancellation fee regardless of when the ticket is issued. Tickets and coupons expire immediately after the departure date (for one-way tickets) or return date (for round-trip tickets). Modifying, refunding, or changing expired tickets or vouchers is impossible.

→ Booking Terms

After receiving full payment, Travelshook or the appropriate travel agent will send a confirmation email confirming the reservation. All services must be available.

Travelshook represents airlines, lodging facilities, vehicle rental companies, and other vendors. You enter into a deal with the supplier directly, not Travelshook.

→ Important Notes

• Typically, economy-restricted tickets are neither exchangeable nor refundable.
• You must take flights in the sequence specified in your trip plan. If you miss the first flight, the remainder of your ticket may be canceled. Check-in for foreign flights at least two hours before departure and domestic flights at least 90 minutes before departure. Certain carriers require return flight reconfirmation 72 hours before departure. Failure to do so risks cancellation.
• Airlines may cancel reservations or alter their timetables. Travels Hook will help you but is not liable for such changes.
• There is absolutely no refund for deposits. Passengers must pay the entire amount owed by the deadline. If they don’t, the reservation will be canceled, and the deposit will be lost. Please let us know if you have made any payments.
• Even in the event of a refund, the 3% surcharge associated with credit card payments is refundable.

→ Seat and Flight Details

• Even if a seat is reserved in advance, it is not guaranteed. To increase your chances, check in early.
• Travelshook does not cover transfer fees between airports or terminals.

→ Timing and Routes

• Only away flights are subject to the approximate flight time based on the 24-hour clock.
• If you would like more modifications, please let me know!